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scalable infrastructure and technology, as well
as our flexible model organization, allow us to
adapt our operational capacity according to the
specific necessities of the portfolio volume of
our customers, understanding volume as the amount
of accounts receivable, and the coverage required
depending on the geographic dispersion of the portfolio.
Impact of our infrastructure and scalable
technology in the portfolio volume:
In an agile way we acquire and implement the technologies
and required equipment to support the collection
operations.
We have ample facilities in various operations
centers distributed in all the states in Mexico
to accommodate
immediately team works designed to measure.
Our training rooms were designed to train from
one to fifty collection analysts simultaneously
with more experienced
teachers available in Mexico.
Our SERTEC Collection System was designed to interact
in real time and so expansive way with varying
amounts
of operational personnel.
Impact of our flexible organization model
in the portfolio volume:
Internally we assemble work teams according to
the necessities of each campaign, each portfolio
and each
customer, with a view of providing the best balance
cost-benefit. As an example, we have collection
campaigns so
small that require the work of only 5 analysts
and 1 visitor. On the other hand, we have such
large campaigns,
involving teams with more than 500 analysts and
100 visitors with 30 supervisors and 3 managers.
In SERTEC, we have more than 3200 employees, from
which over 80% is personnel focused on the directcollection
work, which gives us total flexibility to implement
immediately all kind of campaigns regardless of
the portfolio
volume.
Our Managers and supervisors are trained to form
and train in record time, collection analysts
teams to match
specific necessities coverage and volume. As an
example, we have training programs that are from
8 hours to 30
days.
We have our own department and facilities to carry
out recruitment, selection, induction and training
of personnel
work, with continuing functions the 365 days of
the year for the searching and retention of the
most talented
personnel in the branch of collection, which allows
us to integrate within hours, work teams of any
size matching
with the portfolio volume of each of our clients.
Our more than 15 own operations centers, distributed
nationally, allow us to overwhelm immediately
of high-volume
collection operations to guarantee the early generation
of results avoiding the saturation of operations.
We offer our collection analysts the best working
conditions within the industry, making available
opportunities of
growth in terms not exceeding than twelve months
as well as incentives and awards based on the
volume of their
results.
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