We work at the same speed with which you require your money in your pocket.

But to achieve it, requires more than good intentions.

That is why in Mexico, we are the company with greater financial, technical and administrative capacity, to identify, acquire, develop and deploy the most advanced technologies of information in terms of hardware and software to speed up the operation with the highest levels of quality in the collection.

Impact of our hardware and software on the speed of collection:

More than 1500 workstations operating nationally, allow us to guarantee that the portfolio of our clients are collected
well and fast.
More than 300 field executives that carry out quickly presence collecting, notifications or collecting activities.
Our data processing department, allows us to rapidly generate information for decision-making on control and
feedback.
Our SERTEC Collection System, allows us to carry out dynamic searches of records and the registration of actions
and promises of payment in real time.
The switch in our Operations Centers is a sophisticated system that allows us to immediately route and monitor
calls and to produce various reports to reach the highest speed in the collection.
The predictive dialing system completely eliminates the "dead" times of the phone collectors, increasing its speed
up by a 300%.
We have ACD and IVR system that allows us to interact more quickly with our clients to give them the highest level
of quality and results.
Our electricity supply equipments and cabling, guarantees a uniform and consistent operation, without interruptions
that could slow the results.
Our enveloping center and postage of mass correspondence allows us to produce rapidly within our offices, pieces
of mail fully completed and posted. The volumes of dispatching become close to 500,000 pieces per month.