In SERTEC we think that a good collection is the one that achieves a high volume with a high-speed, but a perfect collection, is the one that preserves and extends the value of long-term clients and debtors.

That is why in SERTEC, we share with our corporate clients the idea that the collecting must preserve the emotional ties that bind a debtor with a brand, so that he still prefers over time. That is why the collection should be handled as an act of service rather than as a claim.

But achieving this requires specific investments, it is not just wishful thinking.

The impact of our processes in generating value for clients and debtors:

Through training, we make sure to conform analysts teams with a positive attitude towards the debtor, provided of
valid arguments and a mastery of the various contacting tools that we have to advise him in an objective and friendly
way and within the limits of legality.
We have a monitoring-system in real time, which is a process performed by Collection Supervisors to monitor the
proper interaction among our collection analysts and debtors.
Our recording callings system allows us to have faithful testimony of individual communications with clients and a
debtor, which gives as a result that our analysts daily adhere to our quality controls in the service.
We have a room and individual cubicles for interviewing and providing personalized advice to clients and debtors,
which enhances the experience in collection to give a humane treatment.
We faithfully practice the Code of Ethics formulated by the National Norms of the Asociación de Profesionales en
Cobranza y Servicios Jurídicos (APCOB) and the Comisión Nacional para la Protección y Defensa de los Usuarios
de Servicios Financieros (CONDUSEF), which is a body of the federal government that protects the interests of
users of banking. This code ensures the legality of each of our operations and sets the highest standards in the
service level, reached only by those suppliers with the investment capacity to acquire and implement technologies
and processes that give it the support.